Frequently Asked Questions
Answers to common questions about registration, permits, payments, verification, and compliance on the CSAMP platform.
Q: What is CSAMP?
A: CSAMP (Centralized Smart Advertising Management Platform) is a digital platform designed to regulate, monitor, manage, and enforce outdoor advertising assets across Delta State, beginning with Asaba as the pilot city.
Q: What problems does CSAMP solve?
A: CSAMP helps improve advertising regulation, automate permit processing, simplify billing and payments, track compliance, manage enforcement operations, and increase transparency in outdoor advertising administration.
Q: Who can use CSAMP?
A: The platform is designed for: (1) Advertisers and agencies (2) DESSAA administrators (3) Finance officers (4) Compliance officers (5) Enforcement officers (6) Field enumerators (7) Executive management (8) Members of the public.
Q: How do I create an advertiser account?
A: You can register by selecting your account type, entering company or owner information, uploading required documents, verifying your contact details, and creating a password.
Q: What documents are required during registration?
A: Required documents may include: (1) Business registration documents (2) Identification documents (3) Permit-related supporting documents (4) Company verification documents.
Q: What happens after registration?
A: Once registration is completed and verified, you will gain access to your advertiser dashboard where you can manage assets, permits, invoices, and notices.
Q: How do I apply for an advertising permit?
A: You can apply through the Advertiser Portal by: (1) Adding or selecting an asset (2) Choosing a permit category (3) Filling in asset details (4) Uploading required documents (5) Reviewing fees and submitting the application.
Q: How long does permit approval take?
A: Approval timelines depend on document verification, compliance checks, and internal review processes.
Q: Can I track my permit application?
A: Yes. Application status updates are available in the Advertiser Portal.
Q: What is considered an advertising asset?
A: Advertising assets include billboards, digital screens, wall branding, bridge banners, street pole ads, and other outdoor advertising structures.
Q: How do I add a new asset?
A: You can add a new asset from the Advertiser Dashboard by providing asset details, dimensions, ownership information, location, and supporting photos or documents.
Q: Can I manage multiple assets?
A: Yes. Advertisers can manage multiple assets from a single dashboard.
Q: How are advertising fees calculated?
A: Fees are determined based on: (1) Asset type (2) Permit category (3) Zone/location (4) Applicable penalties or adjustments.
Q: Can I pay invoices online?
A: Yes. CSAMP supports digital payment processing through integrated payment gateways.
Q: What happens if I miss a payment deadline?
A: Overdue invoices may attract penalties, compliance flags, or enforcement actions.
Q: What makes an asset non-compliant?
A: An asset may become non-compliant if: (1) It has no valid permit (2) Payments are overdue (3) QR tags are missing or tampered with (4) Enforcement violations are detected.
Q: What enforcement actions can DESSAA take?
A: Possible enforcement actions include: notices, penalties, sealing, removal, and legal escalation.
Q: What happens after the grace period expires?
A: If violations remain unresolved, additional penalties or sealing/removal actions may occur.
Q: What is the purpose of QR tags?
A: QR tags help verify the authenticity and compliance status of advertising assets.
Q: How do I verify an asset?
A: Users can verify an asset by: (1) Scanning the QR code (2) Searching with the Asset ID.
Q: What should I do if a QR code is damaged or missing?
A: Report the issue through the QR Verification or Support section for investigation or replacement.
Q: Can the public report illegal signage?
A: Yes. Citizens can submit reports about illegal or suspicious advertising structures.
Q: Can reports be submitted anonymously?
A: Yes. Reports can be submitted without creating an account or providing personal details.
Q: How do I follow up on a submitted report?
A: You can contact the support team with your report reference for status updates.
Q: What can field officers do using the mobile app?
A: Field officers can: (1) Capture assets (2) Verify assets (3) Install QR tags (4) Upload evidence (5) Serve notices (6) Sync field data.
Q: Does the app capture GPS locations automatically?
A: Yes. GPS auto-capture is integrated for inspections and asset registration.
Q: Can evidence photos be uploaded from the field?
A: Yes. Officers can upload photos, signatures, and geo-stamped evidence directly from the mobile application.
Q: Is user activity monitored?
A: Yes. The system maintains audit logs for sensitive activities and operational transparency.
Q: How does the system protect financial and enforcement records?
A: CSAMP includes audit trails, approval tracking, timestamp logging, and secure data management practices.
Q: Does the platform support secure authentication?
A: Yes. Authentication features include password protection, OTP verification, and role-aware access control.